Shipping Policy
At Instant Outdoor Luxury, we believe a seamless shopping experience starts with thoughtful decisions — from the products you choose to how they are delivered to your home. This Shipping Policy outlines the way we handle, ship, and deliver your order.
Our Shipping Approach
Instant Outdoor Luxury is dedicated to delivering high-quality, thoughtfully designed products for real homes and everyday living.
To minimize waste, excess inventory, and carbon footprint, many of our products are shipped directly from our trusted manufacturing partners and global fulfillment centers.
This direct-to-you model helps us:
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Provide reliable, premium products
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Maintain fair pricing without retail markups
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Reduce waste and support a more efficient, intentional supply chain
We thank you for your patience as we work to bring you products in a smarter, more sustainable way.
1. Processing Time & Shipping Fee
Every Instant Outdoor Luxury order is carefully handled.
Order Processing Time:
Please allow 2–4 business days for order processing, quality checks, and packaging before shipping.
During Peak Seasons (e.g., Holidays / New Year):
Processing times may extend up to 5 business days during periods of high demand.
Shipping Fee:
We offer a flat-rate $5.99 shipping fee for all orders, regardless of destination.
2. Estimated Delivery Times
Since Instant Outdoor Luxury products are shipped from global partners, delivery times can vary by location.
Region | Estimated Delivery Time
United States | 10 – 15 Business Days
Canada / UK / Australia | 11 – 16 Business Days
Rest of the World | 15 – 20 Business Days
Delivery times are estimated and not guaranteed.
Thank you for your understanding — delivering high-quality products thoughtfully takes time.
3. Order Tracking
Once your order has shipped, we will send a shipping confirmation email with your tracking number.
Please Note:
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Tracking updates may take 1–3 business days after the shipping label is created
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If tracking information doesn’t update immediately, your package is still in transit
4. Customs, Duties & Taxes
For international orders, shipments are sent DDU (Delivered Duty Unpaid).
This means:
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Any customs fees, duties, or taxes levied by your country are the responsibility of the customer
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Instant Outdoor Luxury is not responsible for any delays due to customs clearance
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While customs fees are rare for small home and lifestyle items, regulations vary by country
5. Order Modifications & Cancellations
We process orders quickly to ensure timely delivery.
If you need to modify your shipping address or cancel your order, please contact us at
service@nobivexa.com within 12 hours of placing your order.
Once your order has entered the processing stage, modifications or cancellations are no longer possible.
6. Lost or Damaged Packages
Your satisfaction is our priority.
Damaged Items:
If your package arrives damaged, please send us a photo within 72 hours of receipt, and we will arrange a free replacement.
Lost in Transit:
If the carrier confirms your package is lost, we will promptly send a replacement free of charge.